Operations Service Manager
4 weeks ago
**Job Summary**
Burlington is seeking a highly skilled Operations Service Manager to lead our store team and drive business results. As a key member of our operations team, you will be responsible for managing the overall execution of store operations, including receiving, inventory management, and customer service.
**Key Responsibilities:**
* Manage the Customer Service and Cashier teams to ensure compliance with company policies and standards.
* Provide guidance to Customer Service Supervisors to ensure they meet customer service expectations and maintain a smooth customer flow at the registers.
* Oversee the receiving process, transfers, debits, damages, and charge-backs, and partner with the Receiving Supervisor to maintain accurate inventory.
* Support the Store Manager in areas including staffing, sourcing, interviewing, training, and succession planning.
* Assist in the management of other store operations areas as needed.
**Requirements:**
* 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.
* Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
* Ability to lift and move boxes weighing up to 40 lbs.
* Comfortable utilizing scheduling and reporting computer software.
**What We Offer:**
* Competitive wage and flexible hours.
* Associate discount.
* Medical, dental, and vision coverage, including life and disability insurance.
* Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time, and a 401(k) plan.
* Training and development opportunities for career growth.
**Burlington is an Equal Opportunity Employer committed to workplace diversity.**
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