Operations Service Manager

1 day ago


Sherman, Texas, United States Burlington Stores Full time
Job Summary

We are seeking a highly motivated and experienced Operations Service Manager to join our team at Burlington Stores, Inc. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.

The ideal candidate will have a proven track record of success in retail management, with a strong focus on customer service, team leadership, and operational efficiency. You will be responsible for coaching and developing a team of cashiers and customer service supervisors, while also overseeing business operations to ensure exceptional customer service and high levels of professionalism.

Key Responsibilities:

  • Manage the customer service and cashier teams, ensuring compliance with company policies and standards.
  • Provide guidance to customer service supervisors to ensure they meet customer service expectations and maintain smooth customer flow at the registers.
  • Oversee the execution of operations and receiving SOPs, including the continuous flow process.
  • Monitor the receiving process, transfers, debits, damages, and charge-backs, and partner with the Receiving Supervisor to maintain inventory accuracy.
  • Support the Store Manager and others in areas including staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.

Requirements:

  • 3+ years of retail management or store operations experience at an off-price, big box, specialty, or medium to large-sized, multi-unit retail organization.
  • Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Comfortable utilizing scheduling and reporting computer software.

What We Offer:

  • Competitive wage
  • Flexible hours
  • Associate discount
  • Medical, dental, and vision coverage, including life and disability insurance
  • Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time, and a 401(k) plan

We are an equal opportunity employer committed to workplace diversity and inclusion. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply.



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