Business Operations Associate

2 weeks ago

St Louis MO USA, United States TEKsystems Full time
About the Role

We are seeking a highly organized and detail-oriented Business Support Associate to join our team at TEKsystems. As a Business Support Associate, you will be responsible for providing exceptional customer service to our clients and internal stakeholders, ensuring seamless consultant onboarding, timely payroll completion, and superior life cycle management service.

Key Responsibilities
  • Employee Experience
    • Support consultant onboarding activities, including I-9 form and E-Verify completion, asset ordering, and customer-specific equipment ordering.
    • Partner with center field support and internal employees to ensure seamless consultant onboarding and timely payroll completion.
    • Conduct internal employee onboarding process start to finish.
    • Submit weekly payroll for internal employees.
    • Provide general business support to the Director of Branch Operations or Office leader.
    • Provide general business support to all internal employees.
  • Office Operational Support Activities
    • Provide outstanding front office customer service (telephone and reception area).
    • Maintain outstanding levels of administrative support to all internal and external employees and assist with problem resolution related to process, operational, and technology questions.
    • Serve as point of contact for TEKsystems real estate communications and building property management.
    • Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).
    • Provide education and support to field office producers around critical consultant operational processes.
Qualifications
  • Ability to prioritize, organize, problem solve, and meet deadlines and goals.
  • Ability to communicate effectively and provide follow-up.
  • Capability of working in a team-oriented environment and delivering/receiving honest feedback.
  • Thorough knowledge of business policies and operational practices.
  • Excellent written/oral communication and interpersonal skills.
  • Strong decision-making ability.
  • Ability to build strong partnerships with all internal customers, both locally and in our corporate and center-based locations.
  • Integrity and ability to maintain confidentiality and personal credibility.
  • Ability to tackle complex issues and develop innovative, practical solutions.
  • Understanding of the Allegis organization; context, complexity, dynamics, key issues, and drivers.
  • Understanding how information impacts the operating company and how data will be used to support operating company decisions.
  • Action and detail-oriented; able to prioritize while handling multiple tasks.
Requirements
  • 1+ years' experience in a customer service-related position.
  • Associates degree or two years of applicable experience in customer service.
  • Ideal candidates would have prior internship or work experience in customer service or a business environment.
Personal Attributes
  • Team player.
  • Tactful and diplomatic.
  • Self-starter/initiator.
  • Critical thinker.
  • Seeks growth and self-improvement.
  • Flexible.
  • Resilient/composed.
  • Self-aware.

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