Service Operations Supervisor

2 weeks ago


Portland, Oregon, United States Sprague Pest Solutions Full time

Service Center Operations Supervisor

As a Service Operations Supervisor at Sprague Pest Solutions, you will play a crucial role in reinforcing our dedication to exceptional service while embodying our core values of consistency, accountability, respect, and teamwork. This position involves overseeing service personnel and collaborating with sales teams to meet performance, quality, and growth objectives. You will be responsible for training, mentoring, and developing technicians to ensure they provide top-notch pest management services to our clients.

Key Responsibilities

  • Conduct training sessions for technicians on pest identification, control methods, and prevention strategies.
  • Analyze routing and scheduling processes to enhance operational efficiency.
  • Engage with clients to address service issues, ensuring timely responses to complaints and follow-up actions.
  • Perform inspections of technician vehicles and routes to maintain safety, cleanliness, and service quality standards.
  • Collaborate with branch management and sales teams to prepare bids for specialized services.

About Sprague Pest Solutions

Pests pose significant risks to public health and food safety. At Sprague, our highly skilled team is committed to designing and implementing pest management solutions that utilize cutting-edge technology and environmentally responsible practices. We strive to protect people, property, and food while minimizing our ecological footprint.

Why Join Us?

Working at Sprague means being part of a team that is passionate about delivering outstanding service. We emphasize our commitment to our clients and ourselves through our core values: consistency, accountability, respect, and teamwork. Our approach to pest prevention is grounded in environmental responsibility.

Qualifications

  • High school diploma or equivalent.
  • Valid driver's license with a satisfactory driving record.
  • Strong attention to detail and a commitment to high-quality work.
  • Desire for continuous learning and professional growth.
  • Competitive spirit in both individual and team settings.

Preferred Experience

  • 3+ years in pest management.
  • 2+ years in personnel management and business operations.
  • 1+ years in customer service, retail, food service, or hospitality.
  • Relevant pest control or safety certifications.

What We Offer

  • Competitive salary with performance-based incentives.
  • Company vehicle for work-related travel.
  • Comprehensive benefits package including health, vision, and dental insurance.
  • 401K plan with matching contributions.
  • Generous paid time off policy.
  • Opportunities for professional development and advancement.

Sprague Pest Solutions is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.



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