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Restaurant Operations Supervisor

2 months ago

Portland, Oregon, United States Taco Bell - Interstate Ave. Full time

Taco Bell - Interstate Ave. is seeking a dedicated full-time or part-time Restaurant Operations Supervisor to enhance our team in Portland, OR. We are in search of an individual who is enthusiastic about the hospitality sector and eager to refine their skills while advancing their career with us.

Role Overview: The primary duties of the Restaurant Operations Supervisor include the seamless management of shifts, achieving the restaurant's set goals and objectives, and being accountable for team performance. This position requires a genuine interest in the restaurant business and a commitment to developing expertise in food, beverage, and service delivery. The Supervisor must effectively balance daily operations, personnel management, product oversight, administrative tasks, and the consistent application of operational systems.

Key Responsibilities:

Operations and Staffing:

  • Accountable for providing timely feedback and coaching to hourly staff, adhering to disciplinary protocols when necessary.
  • Oversees staff training, menu briefings, and ensures the team maintains professionalism, appearance, and guest satisfaction.
  • Facilitates new hire orientation and ongoing training follow-ups in a consistent and timely manner.
  • Ensures adequate staffing levels during all shifts under supervision.
  • Responsible for maintaining cleanliness and organization within the restaurant.
  • Promotes a guest-centric approach and resolves any customer concerns effectively.
  • Acts as a leader and role model for fellow managers and all team members.

Financial Management:

  • Develops a comprehensive understanding of the P&L statement and actively engages in P&L discussions.
  • Responsible for cash management, including bank drawer reconciliation, deposits, and check processing.
  • Collaborates with hourly staff and management to meet budgetary goals related to labor, food, beverage, and other controllable expenses.

Preferred Qualifications:

  • Previous experience in restaurant management.
  • Demonstrated success in achieving sales and cost targets, personal objectives, and mentoring managers.
  • Proficient in computer and POS systems.
  • Strong leadership, coaching, and teaching skills.
  • Excellent communication abilities, both verbal and written.
  • A passion for guest service, employee engagement, and the restaurant industry.
  • Proactive problem-solving skills.
  • Willingness to work flexible hours, including days, nights, weekends, and holidays.