Patient Care Coordinator
7 days ago
This role represents the Client as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits. The Security Ambassador demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to Client.
Key Responsibilities
- Verify patient appointments and communicate with colleagues within the practice to gather appointment details.
- Enforce the institutional visitor policy, following designated screening script and process flows.
- Monitor patient and visitor flow within the building and ensure policy enforcement.
- Remain calm and composed during stressful situations and effectively de-escalate conflict or stressful situations.
- Interact with various security technologies, such as visitor management system and passive weapons detection system.
Requirements
- A high school diploma/GED required.
- Two years of previous customer service experience in healthcare, hospitality, or service industry required.
Work Schedule
This role may have a varied schedule, including days, evenings, days/evenings, holidays and/or weekend with rotating days off.
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