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Patient Access Coordinator

4 weeks ago

Rochester, Minnesota, United States Essentia Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Essentia Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and maintaining accurate and up-to-date patient information.

Key Responsibilities
  • Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
  • Obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary
  • Perform point of service data collection, including identifying and collecting patient co-payments and down payments, reconciling the cash drawer, and reporting daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
  • Maintain all assigned work queues according to supervisor's instructions and guidance
  • Interact positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
  • Answer incoming phone calls, schedule appointments, and refer to clinical team as needed
  • Sanitize registration equipment between each use and restock basic supplies
  • Perform other clerical duties as assigned
Preferred Qualifications
  • Previous Patient Access Representative or Patient Scheduler experience
  • Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date
Work Environment

This position is located at St. Mary's Hospital Superior and requires a Day/Eve/Night Rotation (United States of America) schedule. The compensation range is $24.29 per hour, and the FTE is 0.6. This position is part of the SMMC USWA (SMUMS) union.

Essentia Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we are dedicated to promoting diversity, equity, and inclusion in all aspects of our organization.