Patient Access Coordinator

22 hours ago

Rochester, Minnesota, United States Essentia Health Full time
Job Summary

We are seeking a skilled Patient Access Representative to join our team at Essentia Health. As a Patient Access Representative, you will play a critical role in ensuring a positive patient experience by facilitating the registration process in a timely, professional, and courteous manner.

Key Responsibilities
  • Interview patients to obtain demographic details, financial information, and minimum health information to ensure appropriate care provision
  • Obtain copies of insurance cards and other forms of identification, and update patient information in the medical record as necessary
  • Perform point of service data collection, including identifying and collecting patient co-payments and down payments, reconciling the cash drawer, and reporting daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
  • Maintain all assigned work queues according to supervisor's instructions and guidance
  • Interact positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
  • Answer incoming phone calls, schedule appointments, and refer to clinical team as needed
  • Sanitize registration equipment between each use and restock basic supplies
  • Perform other clerical duties as assigned
Preferred Qualifications
  • Previous Patient Access Representative or Patient Scheduler experience
  • Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date
Work Environment

This position is located at St Marys Hospital Superior and requires a Day/Eve/Night Rotation (United States of America) schedule. The compensation range is $24.29 per hour, and the FTE is 0.6. The position is part of the SMMC USWA (SMUMS) union.

EEO Statement: Essentia Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.

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