Customer Service Representative

1 week ago


Kodak, Tennessee, United States Exploria Resorts Full time
Marketing Representative Opportunity

We are seeking a charismatic and outgoing individual to join our team as a Marketing Representative in the stunning Gatlinburg area. As a representative of Exploria Resorts, you will engage with the public, inviting them to attend Vacation Ownership Presentations. Your primary responsibility will be to pre-qualify prospective clients to ensure they meet the established guidelines to attend the presentation.

Key Responsibilities:
  • Deliver a branded and scripted marketing pitch
  • Book qualified prospects for a Vacation Ownership presentation
  • Maintain the site minimum standard for production, bounce-back sales, and budgeted volume per month
  • Book and sell area activities to customers
  • Provide guests with site and area information upon request
  • Remain current on all area attractions, events, and dining options
  • Report all negative customer experiences to management
Requirements:
  • High School Diploma or Equivalent
  • Ability to work nights, weekends, and holidays
  • Charismatic and outgoing personality
  • Prior experience in a commission or tip-driven role
  • Computer proficiency in Microsoft Word, Excel, and Outlook
  • Basic mathematical skills, including the ability to calculate percentages and discounts
  • Excellent customer service skills
  • Excellent time management skills, including the ability to organize and manage multiple priorities
What We Offer:
  • Competitive Compensation Plan including hourly PLUS commissions
  • $20/Hour vs. Compensation Plan for the first month
  • Uncapped Earning Potential


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