Global Customer Services Director

6 days ago

San Jose, California, United States Zscaler Full time

**Job Summary**

Zscaler is seeking a highly skilled Global Customer Services Operations Manager to join our team. As a key member of our Global Customer Services organization, you will be responsible for managing the operational support for Global Customer Services functions.

**Key Responsibilities**

  • Manage the production of agendas, meeting notes, scheduling key sessions, and collaborating and producing presentations
  • Build and maintain organizational charts, distribution lists, and calendar of key initiatives to manage and support the business
  • Coordinate internal and external meetings to plan for QBRs, team events, etc.
  • Support the execution of the strategy and program development; coordination includes cross-functionally partnering with the practice leaders and their teams to ensure each implementation has consistency across scope, definition, work product, plan management, and ensuring projects are delivered within scope, quality, time, and cost requirements
  • Drive accountability through the matrixed program and project plans and frequent status updates and communications; expect to drive alignment across all GCS functions
  • Manage regularly scheduled, detailed, and accurate program and project plans with supporting metrics
  • Communicate status updates on programmatic and project initiatives; understand the details to write these communications on behalf of management
  • Own reporting to track the cross-functional operating metrics against key goals, weekly status reports as well as the creation of all dashboards
  • Work with all functions (marketing, sales, product engineering, business development, and finance) to deliver comprehensive dashboards and reports necessary to run the business

**Requirements**

  • Strong Business Acumen in a high growth technology company
  • Experienced in providing EA, PM, and Executive level support for programs, projects, and coordination
  • BS, BA degree preferred

**What We Offer**

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

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