Senior Director of Global Business Services

1 week ago

San Jose, California, United States Intel Full time
Job Summary:

The Senior Director of Global Business Services will lead the Global Business Services organization, responsible for delivering shared services across functions such as Finance, Human Resources, IT, Procurement, and Workplace Operations. The successful candidate will drive the strategic direction and operational excellence of the GBS, ensuring that services are delivered effectively and efficiently to support Intel's global operations.

Key Responsibilities:
  • Collaborate with senior leadership to develop and implement a strategic plan for the GBS organization that aligns with Intel's overall business strategy.
  • Oversee the delivery of shared services, ensuring high-quality standards are met and services are delivered in a cost-effective manner.
  • Manage the delivery of global business services, including finance, accounting, human resources, procurement, and IT.
  • Define and monitor key performance indicators (KPIs), drive continuous improvement initiatives to enhance service delivery and operational efficiency.
  • Manage relationships with internal stakeholders to ensure alignment of GBS services with business needs.
  • Oversee the implementation of new technologies and systems to improve GBS processes and capabilities.
  • Identify and pursue opportunities for improvement and growth of the GBS services, ensuring alignment with the business needs and market trends.
  • Manage the GBS budget, ensuring resources are allocated effectively to support business priorities.
  • Ensure compliance with legal, regulatory, and company policies and procedures across all GBS functions.
  • Represent the GBS organization in executive meetings and provide updates on service delivery performance and initiatives.
  • Lead and develop a diverse and talented team of GBS professionals, fostering a culture of collaboration, accountability, and excellence.
  • As required, assist in the execution of the Intel Stand-Up roadmap and program, ensuring that all stakeholders are informed and engaged.
  • Facilitate communication between stakeholders, ensuring transparency and alignment across the organization.
Qualifications:
  • Bachelor's degree in Business Administration, Finance, or a related field; Master's degree or MBA preferred.
  • Minimum of 12 years of experience in a leadership role within a shared services or operations environment.
  • Proven track record of managing global teams and delivering shared services at scale.
  • Strong strategic thinking and problem-solving skills.
  • Cross-functional program management skills.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Knowledge of best practices in shared services and outsourcing.
  • Strong financial acumen and experience managing budgets.
  • Proficiency in the use of enterprise resource planning (ERP) systems and other business technologies.
  • Preferred: Experience with process improvement methodologies such as Six Sigma or Lean.

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