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Front Desk Ambassador

2 months ago

Alexandria, Virginia, United States IHG Full time
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At IHG Hotels & Resorts, we're looking for a Front Desk Agent who can deliver exceptional guest experiences and make every interaction feel seamless.


A day in the life:

  • Welcoming guests with a warm smile and making them feel at home
  • Anticipating and meeting the needs of our guests to ensure a memorable stay
  • Managing guest bookings and payments with ease and efficiency
  • Providing personalized recommendations and insights to enhance the guest experience
  • Being a trusted contact for guests, resolving issues and exceeding expectations

What we need from you:

  • Excellent communication and interpersonal skills to build strong relationships with guests
  • Problem-solving skills to turn issues into opportunities and exceed guest expectations
  • Fluency in the local language to communicate effectively with guests
  • Literacy and basic computer skills to manage guest bookings and payments

What we offer:

We give our people everything they need to succeed.

From a competitive salary to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.


We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood.

With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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