Service Desk Representative

3 days ago


Auburn Hills, Michigan, United States Auburn Distribution Company Full time

We are seeking a skilled Phone Support Specialist to join our team at Auburn Distribution Company. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers and internal departments.

Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone and email
  • Enter orders, quotes, and warranties into NetSuite ERP system
  • Troubleshoot and resolve complex customer issues
  • Collaborate with internal departments to ensure seamless order fulfillment and customer satisfaction
Requirements
  • High school diploma or equivalent required
  • Prior customer service or inside sales experience preferred
  • Ability to work in a fast-paced environment and multitask effectively
Compensation

A competitive salary of $50,000 - $60,000 per year, depending on experience, plus excellent benefits including health insurance, dental, vision, and life insurance, paid holidays, vacation time, and sick leave.



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