Help Desk Specialist

6 days ago


Auburn Hills, Michigan, United States TEKsystems Full time

Are you a skilled desktop technician looking for a challenging role in a corporate environment?

We are seeking an experienced Help Desk Specialist to join our team at TEKsystems.

As a Help Desk Specialist, you will be responsible for providing day-to-day support to users across two sites in Auburn Hills, Michigan. You will work closely with the management team and helpdesk manager to ensure that all technical issues are resolved promptly.

The ideal candidate will have a strong background in desktop support, migration, installation, active directory, customer service, Windows 10, SCCM, ServiceNow, and troubleshooting hardware. Additionally, they will possess excellent communication skills and be able to work effectively in a team environment.

Key Responsibilities:

  • Provide level 3 support for desktop-related issues
  • Collaborate with the management team to identify and resolve technical issues
  • Maintain accurate records of technical issues and resolutions
  • Develop and implement process improvements to increase efficiency and productivity

Requirements:

  • Bachelor's degree required
  • Minimum 5 years of experience in desktop support or a related field
  • Strong knowledge of Windows 10, SCCM, ServiceNow, and active directory
  • Excellent communication and problem-solving skills
  • Able to work effectively in a team environment

What We Offer:

  • A competitive salary: $80,000 - $110,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

This is an exciting opportunity for a motivated and experienced desktop technician to join our team at TEKsystems. If you are passionate about delivering exceptional customer service and resolving complex technical issues, we encourage you to apply.



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