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Regional Service Manager

2 months ago

Fountain Valley, California, United States Citigroup Inc Full time
Job Summary

Citigroup Inc. is seeking a highly skilled Regional Service Manager to join our team. As a key member of our Client Services department, you will be responsible for managing a team of professionals and contributing to the development of standards and processes within the organization.

Key Responsibilities
  • Team Management: Lead a team of professionals, providing guidance, coaching, and development opportunities to ensure high levels of service delivery and compliance with corporate and regulatory policies.
  • Client Interface: Collaborate with Banking teams to address escalated issues and ensure client service requirements are met.
  • Process Improvement: Regularly review processes to identify areas for improvement and implement changes to maximize efficiency and service quality.
  • Strategic Initiatives: Contribute to and drive tactical and strategic initiatives to support business objectives.
  • Risk Management: Assess risk when making business decisions, ensuring compliance with applicable laws, rules, and regulations, and maintaining the firm's reputation and safeguarding its clients and assets.
Requirements
  • Experience: 6-10 years of experience in a leadership role, with a proven track record of managing teams and driving business results.
  • Leadership Skills: Strong leadership skills, with the ability to motivate and inspire teams, implement change, and achieve results.
  • Education: Bachelor's/University degree, Master's degree preferred.
  • Licenses: US: Licenses 7, 63, 9 & 10 required or willing to acquire the 9 & 10 within 120 days.