IT Field Service Engineer

4 weeks ago


Simi Valley, California, United States Knauf Insulation Full time

Job Summary:

The Regional IT Field Service Engineer will play a crucial role in ensuring the smooth operation of IT activities at Knauf Insulation North America plants. This individual will act as a liaison between the Regional and Central IT teams and the manufacturing sites, guaranteeing that IT projects at the plant level align with Knauf's IT benchmarks and objectives.

Key Responsibilities:

  • Ensure compliance to IT standards and license agreements.
  • Support the roll-out of new services, tools, or standards in close collaboration with Regional and Central IT.
  • Utilize Service Management tools and processes (e.g. Incidents, Requests, and Change management).
  • Guide the IT support activities at the plant(s) within a defined region.
  • Assist in the management of local servers and networks.
  • Assist with the administration and support of end-point devices, including deployments, lifecycle refreshes, and asset management.
  • Participate in major infrastructure projects.

Requirements:

  • Bachelor's Degree in IT or related field; or equivalent relevant work experience.
  • IT certifications helpful.
  • Minimum five (5) years' IT experience in a similar environment, manufacturing preferred.

What We Offer:

  • A comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.
  • Opportunities for growth and development within the company.
  • A collaborative and dynamic work environment.

About Knauf Insulation:

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are committed to the conservation of the environment while sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM, and metal building applications, using post-consumer recycled materials.



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