Network F5 Load Balancer Specialist

3 weeks ago


Frisco, Texas, United States Omni Inclusive Full time

Job Description:

Omni Inclusive is seeking a highly skilled Network F5 Load Balancer Specialist to join our team. The ideal candidate will have a strong background in network performance management, service delivery, and strategic operations planning with a focus on F5, App Gateway, and Load Balancer technologies.

Key Responsibilities:

  • Provide tier-3 operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.
  • Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
  • Ensure SLAs are met.
  • Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Network platforms.
  • Perform monitoring and maintenance of overall environment working with experienced team members.
  • Perform change controls. Update process documentation and team portals.
  • Participate in troubleshooting, capacity planning, and analysis, performance analysis, and Root Cause Analysis.
  • Communicate with peers and managers regarding system issues and participate in 24/7 oncall.
  • Automate operational tasks to make processes simpler and more robust.
  • Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
  • Manage network service providers and matrixed resources.
  • Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity.
  • Monitor and analyze statistical data to develop improvement plans for network and application performance.
  • Provide an effective network capacity plan.
  • Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth.

Additional Responsibilities:

  • Oversees the management of service level agreements (SLAs) with vendors and service providers.
  • Oversees and directs all aspects of the 24/7/365 mission-critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions.
  • Serves as the senior-level escalation point for network operations to resolve critical incidents.
  • Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
  • Provides leadership, management, direction, and technical oversight for the network operations department.

Required Qualifications and Experience:

  • Bachelor's degree, or related qualification.
  • Certifications is a must (CCNP, CCDP, CCIE - SP or Routing/Switching).
  • Minimum 12+ years of working in a Network/Telecommunications role, with expert level experience.

Preferred Qualifications and Experience:

  • Experience of working in a multi-cultural, virtual team, across multiple geographical regions.
  • Experience with technologies such as: Cisco/Arista/Juniper HSRP/VRRP, VRF, VPC, VC, LACP, Fabric Path.
  • Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
  • Experience with DDI/IP Address management on solutions such as Infoblox.
  • Strong understanding of application communication methodologies.
  • Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
  • High level of confidence and competence communicating on bridges.
  • Solid background in vendor management to drive incident resolution.
  • Experience with monitoring tools and strategies.
  • Execute and analyze packet captures using Netscout, Wireshark, and other related technologies.
  • Perform or participate in complex maintenance or deployment activities.
  • Create or modify documentation in response to new events and learnings.
  • Routinely provide constructive feedback for improvement opportunities.
  • Ability to coordinate and direct activities across multiple teams.
  • Excellent customer focus and engagement skills.
  • Ability to develop solutions within a complex operational environment.
  • Excellent verbal and written communications skills.
  • Advanced knowledge of technical/business environment and problem-determination strategies.
  • Develops and maintains standard operating procedure manual and processes used by the team.

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