Network Operations Center Specialist

4 weeks ago


Frisco, Texas, United States Inficare Full time

At Inficare, we are seeking a highly skilled NOC Operator to join our team. This role is responsible for resolving enterprise trouble tickets within agreed SLA and raising problem tickets for permanent resolution. The successful candidate will also provide mentorship to junior associates.


The Opportunity:

  • Identify and resolve complex network problems, configuration faults, or interface problems with transport vendors.
  • This function may be called upon to work within all elements of network which includes, but is not limited to, platforms in the GSM, UMTS, or LTE Radio Access networks as well as IP networks, value added services, messaging platforms, and other system elements.
  • This role will mentor, direct, and train other technicians to develop their skills, including fault identification, isolation, and resolution as well as performing system upgrades and changes and verifying system operation.

What you need:

  • This role is a subject matter expert in complex telecommunications networks processes.
  • Knowledgeable in advanced remote network surveillance and first tier troubleshooting as well as network verification and change management.


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