Customer Experience Specialist

3 weeks ago


Boston, Massachusetts, United States Enterprise Holdings Full time
Overview:
The Enterprise Holdings team is dedicated to delivering exceptional customer experiences through our various car rental brands, including Enterprise Rent-A-Car, National Car Rental, and Alamo. As a Customer Experience Representative (CXR), you will play a crucial role in providing top-notch service to our customers, ensuring their needs are met efficiently and effectively.

In this position, you will be responsible for greeting customers in a professional and friendly manner, providing information on vehicle features and services, and using company-approved sales techniques to offer optional protection products and upgrades. You will also be responsible for answering incoming calls, resolving customer queries, and providing directions and local area information as needed.

We offer competitive pay, starting at $21.46 per hour, with the potential to earn up to $31.46 per hour, plus shift differentials and monthly bonus opportunities. Average monthly commission bonuses range from $300 to $1,400. In addition to a comprehensive benefits package, we offer paid time off, employee discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.

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