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Event Coordination Specialist
2 months ago
Overview
We are dedicated to providing exceptional guest experiences through our commitment to outstanding service.
As an Event Coordination Specialist, you will plan, detail, and oversee events and conferences for large sales groups in banquet settings.We seek individuals who appreciate culture, humor, and attentive service while fostering a collaborative team environment. This role demands strong leadership abilities and a creative mindset. You will need to cultivate a motivating workplace that embodies our commitment to excellence and guest satisfaction.
Your goal will be to continuously enhance and develop your team's performance to ensure a high standard of service for all guests.
A four-year degree and experience in Convention Services are required. Excellent communication skills and the ability to manage multiple tasks are essential. You should be capable of making swift decisions based on established guidelines and providing logical recommendations to clients.Key Responsibilities
Responsibilities include, but are not limited to:
- Review group files received from the Sales Team for accuracy and completeness.
- Establish initial written communication with clients upon file receipt and maintain regular contact to build strong relationships.
- Manage group room blocks and monitor pick-up, sending weekly rooming lists to clients.- Assist clients with menu planning and food and beverage arrangements.
- Ensure the accuracy of conference management information.
- Prepare detailed group resumes that include reservation specifics, billing, and event orders.
- Create and update Banquet Event Orders, confirming guest counts and changes with clients.
- Develop floor plans for events to ensure alignment between banquets and clients prior to set-up.
- Communicate all event details to support departments promptly and efficiently.
- Conduct walkthroughs of meeting spaces to verify proper set-up and readiness as per event orders.
- Ensure meeting signage and event boards are accurate.- Welcome on-site contacts and confirm arrangements for meetings, breaks, and meals.
- Provide exceptional customer service to clients during their stay to guarantee total satisfaction.
- Initiate billing processes, ensuring timely handling of deposits, pre-payments, and final payments, and review final bills with clients post-event.
- Foster strong relationships with other hotel departments, employees, and external vendors.
- Adhere to the hotel's Standard Code of Conduct and all management regulations.
- Be knowledgeable about the hotel's emergency procedures as directed by management.
- Promote a culture of individualism, engagement, and enjoyment while enhancing the guest experience.
- Represent the hotel positively at all times.
Additional Qualifications:
- Communicate effectively in the primary language of the hotel.
- Availability to work flexible hours, including weekends and holidays.
- A four-year degree and two years of experience in Conference Services are preferred.
- Maintain a professional appearance and adhere to the dress code.
- Strong computer skills are required; familiarity with conference management software is preferred.
- Excellent communication skills and the ability to handle multiple tasks are essential.
About the Company
Fairfield Inn And Suites is committed to delivering exceptional hospitality experiences by focusing on the finest talent and trends in the industry. Our passion for outstanding customer service fosters engagement and loyalty among our guests. We continuously innovate our programming and development to remain relevant and fresh in the market.
By investing in both financial and experiential growth, we strive to elevate our standards and achieve success that exceeds industry benchmarks.
