Senior Operations Manager
3 days ago
At Iron Mountain, we believe that work has the power to make a positive impact on our customers, employees, and the planet. We're seeking a talented Senior Operations Manager to join our team and help us achieve our mission.
Job SummaryThe Senior Operations Manager will be responsible for overseeing the daily operations of our moving and storage teams, as well as our warehouse operations. This role will require strong leadership skills, a strategic mindset, and a proven track record in operations management.
Key Responsibilities- Manage and mentor leads, senior leads, and area managers to ensure they meet performance and service delivery standards.
- Develop and implement operational strategies to improve efficiency and customer satisfaction.
- Monitor key performance indicators (KPIs) and implement corrective actions as necessary.
- Ensure compliance with safety regulations and company policies.
- Coordinate with the logistics team to optimize route planning and resource allocation.
- Oversee the daily operations of the warehouse, ensuring efficient storage and retrieval processes.
- Implement and maintain inventory management systems to track the movement and storage of items.
- Manage warehouse staff, providing training and development opportunities to enhance performance.
- Ensure the warehouse meets safety and cleanliness standards.
- Coordinate with the field operations team to ensure seamless integration of warehouse and field activities.
- Develop and manage budgets for field and warehouse operations.
- Analyze operational data and generate reports to inform strategic decisions.
- Foster a culture of continuous improvement and operational excellence.
- Collaborate with other departments, such as HR, finance, and customer service, to ensure alignment with overall business objectives.
- Stay updated with industry trends and best practices to keep Iron Mountain at the forefront of the moving and storage industry.
- Bachelor's degree in Operations, Engineering, Technology, or a STEM-related field preferred but not required.
- Master's degree in Business Administration preferred but not required.
- Minimum of 7-10 years of experience in operations management, preferably in the moving, storage, or warehousing industries.
- Proven leadership experience with the ability to manage and motivate large teams.
- Experience with continuous improvement, Lean/Six Sigma concepts.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in using operations management software and tools.
- Ability to work in a fast-paced and dynamic environment.
- Strong organizational skills and attention to detail.
- Multi-site operations experience preferred.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing team.
- Professional development and growth opportunities.
- A collaborative and inclusive work environment.
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