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Bilingual Customer Service Representative

2 months ago

Oklahoma City Oklahoma, United States Teleflora Full time
Job Description

The Bilingual Spanish Customer Service Representative will take customer service-related calls from our member florists, including billing calls and confirming floral orders for their shop from both our Spanish-speaking and English-speaking florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.

You'll assist our member florists with their questions, requests, product purchases, and problems.

Key Responsibilities:

  • Assist with flower orders, product orders, and directory orders and changes
  • Provide support for credit card product and equipment orders and troubleshooting
  • Help with customer monthly statements and web hosting
  • Perform additional duties as needed

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Fluency in Spanish and English