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Customer Service Representative

2 months ago

Oklahoma City, Oklahoma, United States ABM Full time

About ABM

ABM is a leading provider of facility services and solutions, committed to creating cleaner, healthier, and more sustainable environments. We offer a wide range of essential services that improve the spaces where people live, work, learn, and play.

Position Overview

We are seeking a highly motivated and customer-focused Bilingual Front Desk Representative to join our team. In this role, you will be the first point of contact for visitors and callers, providing exceptional service and support. Your responsibilities will encompass a variety of administrative tasks, ensuring smooth operations and a positive experience for everyone who interacts with our organization.

Key Responsibilities

  • Communication Excellence: Answer incoming calls promptly and professionally, directing them to the appropriate individuals. Take accurate messages and relay them efficiently. Provide clear and concise information to callers regarding services, appointments, and general inquiries.
  • Guest Experience: Greet all visitors with a warm and welcoming demeanor, guiding them to their designated areas within the facility. Handle inquiries from the public and customers with patience and efficiency.
  • Administrative Support: Prepare letters, documents, and reports as assigned. Maintain the reception area in a clean and organized manner. Provide general administrative assistance as needed.
  • Technical Proficiency: Utilize Microsoft Office Suite, particularly Excel and Word, to perform tasks effectively. Demonstrate proficiency in office equipment and systems.

Qualifications

  • High school diploma or equivalent.
  • Proficiency in administrative and clerical procedures.
  • Knowledge of customer service principles and practices.
  • Typing speed of at least 60 words per minute.
  • Bilingual proficiency in English and Spanish.
  • Familiarity with office equipment and systems.

Other Desired Skills

  • Ability to respond to emergencies as directed.
  • Strong communication skills, both written and verbal.
  • Professional personal presentation.
  • Excellent time management and organizational abilities.
  • Attention to detail and accuracy in work.