Customer Service Director

18 hours ago


Campbell, California, United States Joe Frangieh - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Manager at Joe Frangieh - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.

Key Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide timely, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, identifying their needs and providing tailored solutions.
  • Employ effective communication skills to efficiently meet customer needs while promoting business development.
Requirements
  • Minimum 3-5 years of State Farm experience.
  • Bilingual skills.
  • Ability to schedule life insurance appointments and cross-sell existing clients.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within the office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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