Customer Service Representative

4 days ago


Pigeon Forge, Tennessee, United States Top Concepts Full time
Job Summary

Top Concepts is seeking a highly motivated and customer-focused individual to join our team as a Sweet Cashier. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a safe and clean working environment, and contributing to the overall success of our business.

Key Responsibilities
  • Greet and Assist Customers: Welcome customers upon arrival, answer questions, and provide a positive shopping experience.
  • Operate Cash Register: Process transactions, handle customer payments, and maintain accurate cash handling procedures.
  • Maintain Store Appearance: Ensure the store is clean, organized, and visually appealing, adhering to company standards.
  • Support Team Efforts: Collaborate with colleagues to achieve sales goals, resolve customer complaints, and maintain a positive work environment.
Requirements
  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Customer Service Focus: Provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Teamwork and Adaptability: Ability to work collaboratively with others, adapt to changing situations, and maintain a positive attitude.
  • Basic Math Skills: Accurately handle customer transactions, manage cash, and maintain accurate records.
  • Availability and Flexibility: Willingness to work a variety of shifts, including weekends and holidays, as needed.
Benefits
  • Competitive Pay: Earn a competitive hourly wage, with opportunities for advancement and bonuses.
  • Benefits Package: Enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.
  • Opportunities for Growth: Develop new skills, take on additional responsibilities, and advance your career within the company.


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