Event Ticketing Specialist

6 days ago


Grand Prairie, Texas, United States AEG Full time
Job Summary

The Ticketing Operations Manager will be responsible for developing and implementing ticketing strategies for AEG's venues. This role will involve collaborating with various stakeholders, including artist management, venues, and discount vendors, to create ticket packages for shows and events.

Key Responsibilities
  • Gather show information from artist and talent buyer to build shows in ticketing software.
  • Develop scaling plans for each show/event based on demographic/market related to artist and venue location.
  • Manage ticket holds for each event/show and process ticket orders for artist management, record label, and internal buys.
  • Prepare and distribute daily ticket counts for agents, departments, and offices at AEG Presents.
  • Responsible for the training of new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
  • Work in conjunction with Talent Buyer, venue, artist, and companies like Groupon and Living Social to provide discount or group rate tickets.
  • May be responsible for the creation of pop-up box offices at seasonal shows and collaboration with special events groups on event ticketing.
Requirements
  • BA/BS Degree (4-year)
  • 4-6 years of related work experience, including experience in the entertainment industry
  • Previous supervisory experience
  • Must have experience working in the music industry, specifically live entertainment
  • Experience in developing start-up box offices, strategies, and arena ticketing, preferred
  • Box Office Experience is a plus
  • Familiarity of basic accounting and budgeting principles
  • Familiarity with AXS, Ticketmaster, and other ticketing platforms
  • Proficient in Microsoft Word, Excel, Outlook, and Adobe Professional
  • Must be organized, detail-oriented, and self-motivated
  • Ability to multitask, prioritize, and remain calm in a fast-paced environment
  • Must be able to work a flexible schedule, including nights, weekends, and some holidays
  • Excellent interpersonal, written, and verbal communication skills


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