Customer Service Operations Manager
1 week ago
The Manager, Customer Service plays a pivotal role in enhancing service delivery to supporters and members by leveraging the organization's CRM system. This position entails overseeing a team, offering mentorship and training, ensuring adherence to the ticketing system, evaluating performance metrics, and working in conjunction with various departments to promote effective customer service.
Key Responsibilities
- Oversee and mentor customer service personnel
- Ensure compliance with ticketing system protocols
- Evaluate metrics for ongoing enhancement
- Engage with cross-departmental teams
Requirements
- Bachelor's degree with 5-7 years of relevant experience
- Familiarity with Salesforce or similar CRM platforms
- Proficient in Microsoft Office Suite
Skills
- Strong analytical and problem-solving capabilities
- Exceptional communication and interpersonal abilities
- Background in non-profit and customer service is advantageous
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