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Customer Service Operations Coordinator

2 months ago

New York, New York, United States Dinjob Full time

Position Overview:

As a key member of our customer service team, you will play a vital role in ensuring exceptional service delivery and operational efficiency. Your leadership will help foster a positive environment for both customers and associates.

Key Responsibilities:

  • Adhere to all company policies and established protocols.
  • Maintain a professional appearance and uphold the company's personal grooming standards.
  • Delegate specific tasks to front-end and service desk associates during downtime, as outlined in the assignment sheets.
  • Assist with special projects and undertake additional responsibilities as directed by management.
  • Support safety initiatives and report any necessary equipment repairs or maintenance.
  • Ensure a clean and safe work environment by removing debris and potential hazards.
  • Monitor customer behavior and report any suspicious activities to management or security.
  • Safeguard the front-end cash drawer when unattended and protect company assets.
  • Maintain cleanliness and sanitation standards in accordance with company policy and health regulations.
  • Perform cashier and bagging duties as needed.
  • Handle service desk functions and, if trained, bookkeeping tasks.
  • Complete all other assigned duties.

Qualifications:

  • Strong communication and customer service skills.
  • Must meet the minimum age requirement for specific job functions.
  • Ability and willingness to learn various tasks and technical aspects of the role.
  • Proven capability to fulfill the technical requirements of cashier and service desk roles.

Prerequisite Training:

  • For Service Desk/Kiosk Stores: Completion of Cashier/Service Associate and Service Desk/Kiosk training.
  • For Non-Service Desk/Kiosk Stores: Completion of Cashier training.

Physical Requirements:

  • Ability to perform repetitive motions while standing or walking for extended periods.
  • Capability to lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally.
  • Ability to push or pull weights up to 75 pounds as needed.
  • Willingness to work in various weather conditions.
  • Ability to gather and transport shopping carts as required.
  • Capability to handle various substances related to cleaning and food products.
  • Visual acuity to check identification and other documents.

Preferred Qualifications:

  • Ability to promote customer satisfaction through high service standards and efficient issue resolution.
  • Experience in managing work schedules for associates to align with business needs.
  • Experience in handling cash transactions and maintaining accurate logs.
  • Knowledge of store policies regarding the acceptance of payments and age-restricted products.
  • Experience in providing hassle-free refunds while adhering to company policies.
  • Ability to supervise the performance of front-end and service desk associates as directed.
  • Commitment to treating all associates with respect and recognizing their contributions.
  • Ability to meet the physical demands of the position, with or without accommodations.

Dinjob is committed to providing equal employment opportunities to all associates and applicants without regard to any protected characteristic.