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Customer Service Operations Manager

2 months ago

New York, New York, United States HADASSAH ZIONIST ORG Full time
Manager, Customer Service

The Manager, Customer Service plays a pivotal role in enhancing the service experience for donors and members by leveraging the organization's CRM system. This position entails overseeing a dedicated team, offering mentorship and training, ensuring adherence to the ticketing system, evaluating performance metrics, and working closely with various departments to promote effective customer service.

Key Responsibilities

  • Oversee and mentor customer service personnel
  • Ensure compliance with ticketing system protocols
  • Evaluate metrics for ongoing enhancement
  • Engage with cross-departmental teams

Requirements

  • Bachelor's degree with 5-7 years of relevant experience
  • Familiarity with Salesforce or similar CRM platforms
  • Proficient in Microsoft Office Suite

Skills

  • Strong analytical and problem-solving capabilities
  • Exceptional communication and interpersonal skills
  • Background in non-profit and customer service is advantageous