Customer Service Operations Manager
2 weeks ago
Position: Customer Service Operations Manager
Location: On-site, various locations
About Whizz
Whizz is dedicated to empowering the underserved community of delivery workers across the U.S. Our journey began with the launch of our e-bike rental service, and we have since supported thousands of riders in enhancing their earnings. Our distinctive green e-bikes are becoming increasingly recognized as we expand our services into new regions. At Whizz, we are committed to ensuring that reliable mobility solutions are accessible to everyone, irrespective of their financial background. Our diverse team of over 100 professionals is focused on making transportation seamless and hassle-free for delivery drivers.
Role Overview:
We are looking for an experienced Customer Service Operations Manager to lead our front office team across multiple locations. This position offers a competitive salary range of $100-120k annually. The ideal candidate will possess a robust background in sales and team leadership within the retail sector. Join us in driving our mission forward.
Key Responsibilities:
- Inspire and manage a team of Customer Service Representatives (CSRs) across all locations, ensuring they deliver exceptional service and achieve sales objectives.
- Oversee the onboarding process for new clients, aiming for high conversion rates from inquiries and walk-ins. Promote additional sales of accessories and services to enhance revenue.
- Supervise customer interactions regarding repairs and returns, ensuring prompt and high-quality service.
- Analyze performance metrics to identify areas for improvement and implement data-driven strategies.
- Enhance customer satisfaction and retention through effective strategies, while maintaining and improving store ratings on review platforms.
Qualifications:
- Minimum of 3 years of experience in B2C retail sales, preferably in leadership roles.
- Demonstrated experience managing teams of 10 or more.
- Experience in retail environments, particularly in electronics, is a plus.
- Strong analytical, operational, and leadership capabilities.
- Proficiency in additional languages (French or Spanish) is advantageous.
Benefits:
Why Work with Whizz?
- Attractive salary of $100k per year with performance-based bonuses.
- Coverage for transportation expenses.
- Generous paid time off.
- Be part of a leading company in the e-bike rental industry.
- Enjoy employee discounts on e-bike rentals and purchases.
Join us in shaping the future of mobility.
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