Event Services Concierge
1 week ago
Position Title: Concierge for Ticket Sales
Department: Guest Services
Reports to: Guest Services Manager
Work Type: Seasonal Part-time
Role Summary: The Concierge for Ticket Sales plays a crucial role in delivering outstanding customer service by assisting patrons with ticket transactions, event details, and general inquiries. This position involves managing the ticket scanning system, addressing questions, and ensuring a memorable guest experience.
Primary Responsibilities:
- Welcome guests and assist them with ticket purchases and event-related information.
- Respond to guest inquiries regarding event timings, venue specifics, and other pertinent details.
- Maintain a courteous and professional attitude while engaging with guests.
- Keep a tidy and organized workspace, complying with sanitation and safety protocols.
- Provide insights about venue amenities, policies, and services to enhance the overall guest experience.
- Address guest complaints or issues in a prompt and courteous manner.
- Exhibit excellent attendance and punctuality.
- Participate in training sessions and meetings as required.
- Support other guest service functions as needed, such as distributing event materials or directing guests to their seating areas.
Required Knowledge, Skills, and Abilities:
- Ability to communicate effectively with colleagues, management, and guests in a clear and respectful manner, fostering a positive and collaborative work environment.
- Proficiency in speaking, reading, and writing in English.
- Strong customer service orientation focused on delivering a positive guest experience.
- Capability to thrive in a team-oriented, fast-paced, event-driven setting.
- Experience in operating ticketing systems and processing transactions.
Preferred Qualifications:
- Prior experience in ticket sales, concierge services, or customer service roles.
- Familiarity with ticketing systems and software.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
- Understanding of event schedules and venue information.
Compensation: $15.00 per hour. This role typically involves a 35-hour work week.
Note: The descriptions provided herein outline the general nature and level of work expected from employees in this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for personnel in this role.
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