Healthcare Customer Service Associate

2 weeks ago


Concord, Massachusetts, United States Emerson Hospital Full time
Customer Service Representative - Per Diem
Job Reference: 30201

Category: Clerical & Administrative Support

Location: Emerson Hospital

Department: Service Response Center

Schedule: Per Diem

Shift: Variable Shifts

Hours: 9:30am-6pm, 7am-3:30pm, 6am-4:30pm, 6am-6:30pm

Position Overview

Under the supervision of the Customer Service Supervisor, this role is responsible for addressing all inquiries from patients in a professional and timely manner. The representative will assist patients in making informed choices regarding their dietary needs and ensure they receive nutritious meal options.

Essential Qualifications

  • Education: High School Diploma required; a college degree is preferred.
  • Experience: At least 1 year of experience in an office or clerical role within a healthcare or medical office environment, including strong telephone communication skills.
  • Licensure and/or Certification: Not applicable.
  • Skills:
    • Familiarity with the Meditech system.
    • Exceptional communication and correspondence abilities.
    • Strong customer service orientation.
    • Proficient in reading, writing, and communicating in English.
    • Advanced computer skills.
    • Ability to maintain confidentiality of sensitive information.
    • Experience in assisting patients with meal selections.
    • Knowledge of various dietary requirements.


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