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Customer Service Liaison

2 months ago

Concord, Massachusetts, United States Emerson Hospital Full time
Customer Service Representative - Per Diem

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. The ideal candidate will possess excellent communication and customer service skills, with the ability to work with patients on various diets and assist them in selecting a nutritious meal option.

Key Responsibilities

  • Respond to patient inquiries in a professional and courteous manner
  • Work with patients to select a nutritious meal option
  • Assist patients with various dietary needs
  • Collaborate with the Customer Service Supervisor to ensure excellent customer service

Requirements

  • Education
    • High School Diploma; college degree preferred
  • Experience
    • Minimum 1 year of office/clerical experience in a hospital or medical business office setting, including professional telephone skills
  • Licensure and/or Certification
    • N/A
  • Skills
    • Working knowledge of the Meditech system
    • Excellent communication and correspondence skills
    • Excellent customer service skills
    • Ability to read, write, and communicate in English
    • Strong computer skills
    • Ability to maintain confidential information