Customer Service Representative
2 days ago
Ferguson Enterprises is a leading provider of quality supplies for various industries. We are seeking a highly motivated and customer-focused individual to join our team as a Showroom Customer Service Representative.
Key Responsibilities:
- Assist customers on the showroom floor, providing exceptional service and support.
- Develop knowledge of our entire product offering, including plumbing fixtures, lighting, and appliances.
- Support the efforts of Outside Sales Associates and work closely with Showroom Sales consultants to ensure customer needs are met.
- Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
Requirements:
- Customer service experience required.
- Knowledge of plumbing fixtures, lighting, and appliances preferred.
- Sales experience would be a plus.
- Results-oriented, able to meet goals, build relationships, and enjoy a team environment.
- Excellent communication, time management, and organizational skills.
- Ambition to succeed and self-motivated.
- General digital literacy.
- Ability to multi-task.
- Passion for customer service.
- Ability to learn quickly.
What We Offer:
Ferguson Enterprises is committed to providing a comprehensive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. We also offer additional meaningful and inclusive enhancements, such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.
Equal Employment Opportunity:
Ferguson Enterprises is an equal opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60-1.4(a), which prohibits discrimination against qualified protected Veterans, and the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified individuals on the basis of disability.
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