Customer Service Representative

3 days ago

Chantilly, Virginia, United States Lennar Full time
Customer Care Representative

Lennar is seeking a dedicated and detail-oriented Customer Care Representative to provide exceptional service to our homeowners. As a key member of our team, you will be responsible for evaluating customer requests, scheduling trades to complete work, and ensuring homeowner satisfaction.

Key Responsibilities:
  • Guide homeowners through the New Home Celebration/Orientation process.
  • Meet with homeowners to discuss concerns and advise on warrantable items.
  • Organize and prioritize written lists of warrantable items to be completed.
  • Record, maintain, and finalize homeowner files for assigned communities.
  • Administer warranty cost controls and manage business partner accountability.
  • Verify work progress and completion of assigned business partner tasks.
  • Perform quality control inspections before walk-throughs.
  • Schedule worksite appointments as needed.
  • Assign accountability for expenses/back charges based on detailed inspections and compliance with policies.
  • Investigate, detect, and resolve warrantable concerns.
Requirements:
  • High school diploma or equivalent.
  • Customer service or construction experience preferred.
  • Superior verbal communication skills.
  • Strong ability to multi-task.
  • Outgoing, professional demeanor with the ability to establish and maintain effective relationships.
  • Basic computer skills.
  • Customer Service training preferred/will also train as needed.
Lennar Core Values:

Lennar is committed to Quality, Value, and Integrity, which are the underlying principles that guide our actions and decisions. We strive to create an extraordinary experience for our customers, associates, shareholders, and community.

Life at Lennar:

Lennar recognizes the importance of our associates and provides opportunities for growth, learning, and development. We offer a range of benefits, including health insurance, vacation time, holidays, and a 401(k) savings plan.

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