Client Partner

23 hours ago


New York, New York, United States MediaRadar Full time
About the Role

We are seeking a highly skilled Client Partner to join our team at MediaRadar. As a Client Partner, you will play a crucial role in overseeing the end-to-end health and growth of an assigned book of business. You will utilize your exceptional relationship-building skills to establish strong connections with key individuals and decision-makers at client organizations.

Key Responsibilities
  • Account Management: Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
  • Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
  • Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
  • Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
  • Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.
Retention and Growth:
  • Drive retention and sustainable long-term growth across the book of business.
  • Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
  • Create compelling business proposals and negotiate commercial terms.
  • Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
  • Document client engagement activity and proactively manage your renewal pipeline.
Industry Insights and Awareness:
  • Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
  • Share industry learnings with the broader commercial team.
Requirements
  • 3-6+ years in account management at an Enterprise SaaS company, or equivalent experience leading account strategy with Enterprise customers.
  • Experience establishing and growing senior-level client relationships (Directors, VP's, SVP's.), being seen as a trusted advisor.
  • Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes.
  • Experience leading a $5M+ book of business and commercial negotiations.
About MediaRadar

At MediaRadar, we are committed to creating a diverse, inclusive, and welcoming environment for all employees. We value the unique perspectives and experiences that each team member brings to our organization. We are Good People, valuing data-driven decision-making and teamwork. We Listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are Transparent in our commitment to equality and inclusion.

Benefits
  • Medical, Dental & Vision Insurance
  • 401k with Company Match
  • Flexible PTO
  • Commuter Benefits
  • Gym Discounts
  • Summer Fridays

This is a full-time exempt role with a base salary range of $90,000-$135,000, plus benefits. A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity.


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