Clinical Account Manager

5 days ago

Washington, Washington, D.C., United States Alphatec Spine Full time
Job Title: Clinical Account Manager

Alphatec Spine is seeking a highly motivated and experienced Clinical Account Manager to join our team. As a Clinical Account Manager, you will be responsible for delivering user training and driving utilization, surgeon adoption, and repeat sales of our EOS system in targeted accounts.

Key Responsibilities:
  • Training and Education: Deliver training to customers on the clinical handling of the EOS system, sterEOS workstation, and data management/accessibility.
  • Protocol Optimization: Adjust radiological acquisition protocols and work with customers to optimize workflow and patient imaging care.
  • Customer Support: Educate customers on existing system updates, upgrades, and retraining opportunities available to them.
  • Pre-Sale Support: Provide necessary pre-sale support to the regional capital sales team.
  • Customer Site Visits: Conduct annual customer site visits to ensure EOS is being used appropriately and provide site feedback to ATEC/EOS product Managers.
  • Implementation Support: Work with Implementation team members before, during, and post-install to provide customer value and facility efficiencies.
  • Marketing and Communications: Work with marketing/communications team(s) to successfully launch EOS programs that achieve maximum program awareness across catchment areas.
  • Surgeon Adoption: Drive new and existing surgeon adoption through demonstrations and best-practice education.
  • Key Opinion Leaders: Establish in-depth understanding of territory's key opinion leaders, surgeons, and fellows using EOS and work to ensure they are aware of EOS benefits.
  • System Utilization: Achieve EOS system utilization goals in assigned accounts and pull system usage in target accounts monthly.
  • Future Deployment: Work to establish foundation for future deployment of 3D modeling, Surgical Planning, and other advanced orthopedic solutions offerings in assigned accounts.
Requirements:
  • Aptitude for Medical and Technical Information: Ability to learn medical and technical information quickly.
  • Relationship Building Skills: Strong relationship building skills, a strong work ethic, and a competitive nature.
  • Autonomy and Motivation: High level of motivation with the ability to operate as an individual and team contributor.
  • Travel Requirements: Ability to travel at least 50%-70%.
Education and Experience:
  • Bachelor's Degree: Bachelor's degree required.
  • Experience: 2+ years of successful sales and/or account management experience, spine or orthopedics medical device & surgery knowledge preferred.
  • Teamwork and Customer Interaction: Demonstrated success working as an integral cross-functional team member and tangible experience of routinely working with customers and other sales personnel.

Alphatec Spine is an equal opportunity employer and complies with all applicable federal, state, or local laws. Compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $90,000 to $110,000 Full-Time Annual Base Salary with potential for quarterly, objective-based bonuses.

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