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HR Benefits Administrator

2 months ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

Position Overview:

HR Benefits Specialist

Full-Time, Day Shift

Covenant Health stands as a leading healthcare network in East Tennessee, comprising 10 hospitals and over 85 outpatient and specialty services. As a community-owned, not-for-profit healthcare system, we are proud to be the largest employer in the region, with a workforce exceeding 11,000 dedicated professionals.

Recognized by Forbes as a Best Employer multiple times, Covenant Health is committed to providing exceptional employee experiences.

Role Summary:

The Benefits Specialist is responsible for a range of administrative and technical tasks related to the management of various employee benefit programs, including medical, dental, vision, life, disability, accident, critical illness, and retirement plans. This role provides essential support to the benefits department.

Key Responsibilities:

  • Gather and monitor data concerning employee benefits plans and programs; investigate and resolve discrepancies in accounts, premium payments, payroll deductions, enrollments, cancellations, claims, and adjustments.
  • Address employee inquiries regarding benefit plans both in person and via phone.
  • Collaborate with insurance vendors to facilitate the exchange of information, including enrollments, premiums, billing, and plan communications.
  • Assist in the implementation of new benefit initiatives as necessary.
  • Ensure that new hire packet information is current and accurate.
  • Present benefits information to new employees as required.
  • Prepare materials for the annual enrollment process.
  • Support the planning and execution of the annual enrollment activities.
  • Verify and relay termination information to the COBRA administrator.
  • Communicate termination details to insurance carriers.
  • Provide life insurance and LTD portability and conversion information to employees upon termination.
  • Maintain file organization and perform scanning tasks.
  • Execute special projects as assigned, including generating necessary documents and completing surveys with benefit information.
  • Compile benefits summaries for recruitment purposes.
  • Update employee information with carriers for name and address changes.
  • Assist in organizing annual enrollment and processing new hire enrollments.
  • Keep the benefits section on the employee intranet updated.
  • Maintain and revise benefits summaries on the shared drive as needed.
  • Notify employees of changes in employment status and provide relevant benefits information.
  • Send information to the COBRA administrator for dependents who have reached the maximum age for coverage.
  • Input new hire and qualifying event enrollments and changes into the benefits module and relevant websites.
  • Generate weekly reports to transfer deduction information from the benefits module to payroll.
  • Verify benefits during inter-facility transfers and update the necessary websites.
  • Process refund checks from health insurance carriers.
  • Manage Medicare COB information for all facilities.
  • Track dependents reaching age limits for dental, vision, and medical coverage and verify full-time student status as needed.
  • Assist with uploading retirement contribution data to relevant financial institutions.

Qualifications:

Education: No specific educational requirements; a combination of formal education and/or relevant work experience is acceptable, typically equivalent to a high school diploma or GED. Preference may be given to candidates with a bachelor's degree.

Experience: A minimum of two years of office-based administrative or technical experience is required. Strong computer and data entry skills are essential, with the ability to review data for accuracy. Familiarity with basic auditing, bookkeeping, and financial standards is highly desirable. Proficiency in spreadsheet software (Excel) and general office software (e.g., MS Word, Outlook, Access) is necessary. Candidates should be able to interpret and apply federal regulations related to benefits administration. Experience in employee benefits administration is preferred but not mandatory.

Licensure: None required.