Front Desk Associate

3 weeks ago


Agoura Hills, California, United States Dimension Hospitality Full time
Job Title: Guest Service Representative

At Dimension Hospitality, we are seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  1. Greet and register guests, assigning rooms and providing room keys as needed.
  2. Respond to guest inquiries and provide information on hotel services, shopping, dining, and entertainment options.
  3. Manage guest accounts, including computing bills, collecting payments, and making change.
  4. Process reservations, cancellations, and modifications as needed.
  5. Assist with mail and message handling, including transmitting and receiving messages via phone, fax, and switchboard.
  6. Enforce hotel credit policies and maintain accurate records of guest transactions.
  7. Take the initiative to greet guests warmly and provide a positive first impression.
  8. In a lead capacity, take responsibility for assigned employees, assign work, and ensure proper performance.
  9. Perform other duties as assigned by management.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.
Salary:

$19.00 per hour


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