Restaurant Operations Manager

5 days ago


Stanton, California, United States 0580 Carl's Jr Full time
Job Description

A leading restaurant company, Carl's Jr, is committed to delivering exceptional customer experiences. Our mission is to outperform the competition in every aspect of our business.

This job posting provides an overview of the responsibilities and requirements for the Shift Leader position. While it's not an exhaustive list, it gives you an idea of what it's like to work in our restaurant.

The Shift Leader plays a crucial role in ensuring the smooth operation of our restaurant. In the absence of the General Manager, they support the Management Team in maximizing sales and profits while minimizing controllable costs.

Key Responsibilities

  • Provide exceptional customer service by delivering a high-quality product and experience that exceeds guest expectations.
  • Establish a positive and inclusive work environment that fosters open communication and teamwork.
  • Effectively plan, organize, and implement daily operational routines and activities, ensuring all administrative duties and paperwork are completed.
  • Supervise and perform closing and/or opening duties as directed by Restaurant Management.
  • Support the goals, decisions, and directives of Restaurant Management.
  • Follow all point-of-sale (POS) and cash handling procedures.
  • Resolve guest complaints and issues in a timely and efficient manner with management involvement.
  • Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists.

Requirements

  • Must be 18 years of age.
  • Must have a high school diploma or equivalent.
  • Must be able to lift and/or move up to 40 pounds comfortably.
  • Able to stand for long periods, bend, and stoop.
  • Comfortable working in walk-in coolers and freezers.
  • Ability to operate a computer and/or cash register.
  • Must be able to work in a fast-paced environment and handle various cleaning products.
  • Will to cross-train on various positions within the restaurant.

Job Type

  • Full-time or part-time with flexible scheduling.


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