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Automotive Service Consultant

2 months ago

Kansas City, Missouri, United States Oakes Kia Full time
Job Overview

As an Automotive Service Consultant at Oakes Kia, you will play a pivotal role in the automotive service sector, showcasing cutting-edge parts and accessories while utilizing advanced diagnostic tools in a modern facility. Reporting directly to the Service Manager, your primary responsibilities will include managing customer vehicles for maintenance, ensuring exceptional customer experiences, and enhancing departmental profitability.

Benefits:
  • Comprehensive dental coverage
  • Access to an employee assistance program
  • Employee discounts available
  • Health insurance options
  • Life insurance coverage
  • Paid time off
  • Support for professional development
  • Vision insurance
Key Responsibilities:
  • Scheduling appointments and processing repair orders, estimates, and invoices
  • Delivering customer support through phone interactions and in-person at the dealership
  • Identifying customer issues and documenting them for technician review
  • Securing customer consent for all necessary repairs
  • Promoting our extensive range of vehicle parts and accessories
  • Coordinating internal service tasks to meet customer commitments
  • Estimating costs and timelines for service work while maintaining customer communication for seamless vehicle delivery
Qualifications:
  • Previous experience as a service advisor or service writer is essential
  • Exceptional phone and communication skills are a must
  • A positive and enthusiastic attitude is required, along with comfort in upselling products and services
  • Strong follow-up and follow-through abilities to ensure customer satisfaction
  • Capability to convey technical information in an easily understandable manner
  • Flexibility to adapt to evolving business needs

Oakes Kia is experiencing rapid growth and seeks outstanding individuals to join our teams. We offer mentorship and career advancement opportunities for motivated individuals looking to excel in their careers or transition into management roles. This position is not merely a job; it is a chance to enhance your skills and realize your potential.


We are committed to equal opportunity employment and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.