Help Desk Professional

6 days ago


Schaumburg, Illinois, United States Hire Excellence Full time
Job Description

We are seeking a highly motivated and organized Help Desk Professional to join our team at Hire Excellence. This role requires an individual who can effectively communicate with customers, diagnose issues, and implement solutions in a timely manner.

  • Estimated Salary: $43,000-$45,000 PLUS bonus
  • Benefits: excellent benefits package including medical, dental, vision, disability, and life insurance
  • Tuition Reimbursement & 401K: tuition reimbursement and a 401K plan with company match available
  • Career Advancement: opportunities for career advancement and professional growth
About the Job

This position involves working in a fast-paced environment, responding to customer inquiries, resolving issues, and providing solutions. The ideal candidate will possess excellent problem-solving skills, be able to work independently, and demonstrate a strong commitment to delivering high-quality results.

Key Responsibilities
  1. Analyze and Resolve Issues: Diagnose problems, identify root causes, and implement solutions in a timely manner.
  2. Communicate Effectively: Develop and maintain effective relationships with customers, colleagues, and other stakeholders through clear and concise communication.
  3. Meet Performance Metrics: Achieve and exceed performance metrics, including first call resolution, customer satisfaction, and average handling time.


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