Patient Financial Advisor

6 days ago


Kansas City, Missouri, United States The University of Kansas Health System Full time

Job Summary

The Patient Financial Advisor is a key member of the revenue cycle team at The University of Kansas Health System. This role is responsible for providing financial assistance to patients and families, ensuring compliance with enterprise financial clearance and financial assistance policy and procedures.

Responsibilities and Essential Job Functions

  • Contacts patients and families to discuss financial assistance options, including insurance coverage, Medicaid/Medicare, and other sources of financial aid.
  • Assists patients and families in finding payment resolution for their accounts, including negotiating settlements, insurance, public assistance, payment arrangements, charity, or bad debt.
  • Updates patient account information and demographic information as needed.
  • Determines possible Medicaid or Disability linkage for patients as needed, including interpreting patient health and medical records to determine disability.
  • Negotiates settlements or makes payment arrangements with patients and families.
  • Works daily to resolve unsecured accounts, taking appropriate actions such as phone calls and written communication, and using appropriate codes and time frames.
  • Assists walk-in customers and customer service calls with questions and provides financial assistance as needed.
  • Processes Care Management Team referrals for Sponsorship.
  • Responsible for Point of Service collections and EPIC documentation when applicable.

Required Education and Experience

  • High School Graduate or GED.
  • Must be able to type 45 wpm.
  • 3 or more years of combined experience in financial advising, claims processing, collections, customer service, or revenue cycle positions.

Preferred Education and Experience

  • 1 or more years of experience in Epic.
  • 1 or more years of experience in CPT-4 and HCPCS coding.
  • 1 or more years of experience in Microsoft Word and Excel.

Knowledge Requirements

  • Ability to multi-task, prioritize, and escalate.
  • Good oral and written skills.
  • Knowledge of Insurance (Commercial & Government).
  • Knowledge of payor websites.
  • Knowledge of transplant (BMT and/or Solid).
  • Working knowledge of CMS regulations.

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