Experience Specialist

3 weeks ago


Grand Rapids, Michigan, United States Hertz Full time

**Company Overview:** Hertz is one of the largest airport general use vehicle rental companies in the world, operating over 9,700 corporate and franchisee locations across North America, Europe, and other regions.

**Salary:** The starting wage for this role is $17.00 per hour.

**Job Responsibilities:** As a Client Engagement Associate, you will be responsible for:

  1. Providing exceptional customer service, responding to customer inquiries and resolving issues promptly.
  2. Building strong relationships with customers, understanding their needs and preferences.
  3. Collaborating with colleagues to achieve business objectives, ensuring seamless customer experiences.

**Requirements:** To succeed in this role, you should possess:

  • 3+ years of experience in customer-facing roles, preferably in operations and sales.
  • Excellent communication and interpersonal skills, with a proven track record of building strong relationships.
  • Strong problem-solving abilities, with the capacity to analyze and resolve complex customer complaints.

**Perks and Benefits:** As a valued member of our team, you will enjoy:

  • A competitive salary of $17.00 per hour.
  • Comprehensive benefits, including medical, dental, and vision coverage.
  • Opportunities for career growth and development.
  • Paid time off and holidays.
  • Discounts on Hertz car rentals.


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