Customer Experience Specialist

3 days ago


Grand Rapids, Michigan, United States First Merchants Bank Full time
About the Role

As a Customer Experience Specialist, you will play a critical role in ensuring that our customers receive top-notch service. You will be responsible for responding to customer inquiries, resolving issues, and continually building customer loyalty.

You will also contribute to overall banking center operations by balancing cash, daily transactions, vaults, and ATMs, while ensuring compliance with regulations and reporting requirements.



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