Rental Car Experience Specialist

1 week ago


Grand Rapids, Michigan, United States Hertz Full time
About the Role

We are seeking a highly skilled Rental Car Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer experiences and driving loyalty through our services.

The ideal candidate will possess excellent communication skills, a strong passion for delivering outstanding service, and a proven track record of success in a fast-paced environment.

Salary and Benefits

This is a full-time position with a competitive salary of $17.00 per hour and a range of benefits including medical, dental, and vision plans, retirement programs, and paid parental leave.

Key Responsibilities

The primary responsibilities of this role include providing exceptional customer service, handling customer complaints and issues, and working closely with colleagues to achieve sales targets and deliver operational excellence.

Requirements and Qualifications

To succeed in this role, you will need to have at least 3 years of demonstrated experience in customer service, with a proven track record of success in operations and sales. You will also need to possess excellent problem-solving and decision-making skills, as well as the ability to work effectively in a team environment.

Perks and Discounts

We offer a range of perks and discounts, including up to 40% off the base rate of any standard Hertz rental, employee assistance programs, and educational reimbursement and discounts.

About Us

Hertz is one of the largest airport general use vehicle rental companies in the world, operating over 9,700 locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand.

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