Intake and Benefits Coordinator

1 day ago

Oakland, California, United States LifeLong Medical Care Full time
Job Title: Intake and Benefits Coordinator

LifeLong Medical Care is seeking a highly skilled and compassionate Intake and Benefits Coordinator to join our team. As a key member of our residential treatment program, you will be responsible for providing intake and case management services to women and children.

Responsibilities:
  • Provide a respectful and welcoming environment for potential residents and residents.
  • Maintain census of 20 residents.
  • Maintain an active call list for potential intakes.
  • Oversee application and intake admission process.
  • Maintain current protocols/procedures for using the County's referral system.
  • Provide referrals to those not meeting residential treatment criteria.
  • Complete weekly and monthly paperwork and enter information into the County Database.
  • Maintain accurate and timely documentation of residents' participation, progress, and individual and group service objectives and outcomes in accordance with County and program guidelines using the county's electronic health record.
  • Maintain resident's files and information for both intake, benefits, and case management.
  • Maintain collaboration for residents' weekly dosing at Methadone Clinic.
  • Attend scheduled perinatal meetings for community partners' referrals, resources, and relationship connections.
  • Assist and support residents in obtaining and/or continuing social services benefits of GA, Cal Works/Cal Fresh, Medi-Cal, Food stamps, and SSI benefits; as well as providing assistance and support for residents with benefits that have been denied or terminated.
  • Record and run monthly benefits for payment of rent and program fees and supplies for each resident including Family Drug Court.
  • Assist with confirming medical, dental, and WIC appointments as needed.
  • Assist with residents leaving and returning from appointments (signing in and out, providing bus tickets, cab vouchers, etc.).
  • Provide transportation to residents for various appointments (dental, medical, Methadone dosing, benefits offices, etc.), as needed.
  • Participate in case conferences, consultations, trainings, and staff meetings as directed.
  • Comply with all training requirements necessary to maintain the intake procedures as prescribed by ACBHCS.
  • Provide crisis intervention and crisis management services as needed.
  • Communicate with integrated care team members about the program/clients and problems or concerns through conversations and via the electronic staff shift change document.
  • Facilitate, observe, and document resident administering their own or their child's medication as prescribed by their physicians per agency policies and procedures.
  • Participate in maintaining a healthy milieu for residents, ensuring program structure is followed.
  • Facilitate residents' completion of tasks and assist, as needed.
  • Perform weekly random urinalysis testing of all residents.
  • Secure facility and monitor building access, as needed.
  • Contact appropriate program staff in case of emergency, as well as law enforcement, fire, and medical response, if needed.
Qualifications:
  • Certified or Registered SUD Counselor with one the accredited certifying organizations in California, which include CCAPP - California Consortium of Addiction Programs and Professionals), CADTP - California Association of DUI Treatment Programs, and ACCBC - Addiction Counselor Certification Board of California), or has AMFT/ASW status.
  • BA in psychology, social work counseling or a related field a plus, or commensurate work experience - minimum of two years of experience working with individuals with SUD and/or co-occurring disorders).
  • Experience using an electronic health record is desired.
  • Knowledgeable about community resources.
  • Ability to relate to clients in a warm and empathetic manner.
  • Demonstrates ability to work well with people with diverse educational, lifestyle, ethnic, and cultural origins, as well as individuals with mental illness and substance use related issues, those experiencing homelessness, and individuals with a criminal justice background.
  • Well-organized and detail-oriented with excellent verbal, written, and computer skills including Outlook (email), Word, and Excel.
  • Ability to work well independently and as a member of a team.
  • Maintain a problem solving, solution-oriented attitude to all aspects of work.
  • TB test and health screen required.
  • Current cardiopulmonary resuscitation (CPR)/First Aid certificate required.
  • Qualified to drive agency vehicle (includes having a valid driver's license and ability to pass DMV check).

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