Veterinary Client Relations Specialist

1 week ago


Salt Lake, Utah, United States MedVet Full time


About MedVet: MedVet is a rapidly expanding provider of Emergency and Specialty veterinary services with locations across the nation. We are dedicated to delivering advanced medical care and innovative treatments for our patients.

Position Overview: We are seeking a Client Service Representative (CSR) who will be the first point of contact for our clients, ensuring that their experience is handled with exceptional service and compassion. This role demands a solid understanding of hospital operations, veterinary terminology, medical documentation, and financial procedures. Success in this position hinges on the ability to multitask and accurately input data while maintaining a professional demeanor.

Key Responsibilities:
  • Welcome and check-in clients upon arrival
  • Manage incoming calls and direct them appropriately
  • Accompany clients and their pets to examination rooms
  • Oversee medical records, charts, and correspondence
  • Discuss payment methods and process transactions
  • Ensure a tidy and welcoming lobby area
Ideal Candidate Profile:
  • Ability to stay calm in high-pressure and emotional situations
  • Strong verbal and written communication abilities
  • Exceptional client service skills and telephone manners
  • Detail-oriented, self-driven, and capable of working both independently and as part of a team
  • Sense of urgency in a dynamic work environment
  • Flexibility in work hours and willingness to work extra hours as needed
  • Critical thinking skills with the ability to foresee needs across departments
  • Proficient in general computer skills, including Microsoft Word and Excel
  • Previous experience in a veterinary environment is preferred
Benefits and Perks:
  • Opportunities for career advancement and personal growth
  • Comprehensive health insurance
  • Vision and dental coverage
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • 401k plan with employer matching
  • Paid Time Off (PTO)
  • Shift differentials and on-call compensation
  • Uniform allowance
  • Employee discounts on pet services and insurance
  • Optional short-term disability, life, and accident insurance, along with company-paid long-term disability
  • Continuing education and assistance programs
MedVet is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are also a drug-free workplace, and employment is contingent upon passing a drug screening and background check.



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