Customer Service Representative
3 weeks ago
Job Summary
Central Bancompany is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities
- Answer incoming calls and emails from customers, providing assistance and resolving their inquiries and issues.
- Cross-sell Bank services to customers, identifying their needs and providing solutions that meet their requirements.
- Submit referrals to the correct departments, ensuring that customer needs are met and relationships are built.
- Process paperwork for additional products, such as loans and investments.
- Provide assistance to coworkers with customer inquiries and problems.
- Monitor and meet set referral goals, ensuring that customer service standards are met.
Requirements
- Three years of experience working in a bank or financial institution.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong analytical and problem-solving skills.
- Good math skills and ability to manage cash and make change.
What We Offer
Central Bancompany offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.
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