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Customer Success Manager

2 months ago

Watertown, Massachusetts, United States Thefairstream Full time

**About Thefairstream**

Thefairstream is a tech-enabled platform connecting professionals with opportunities to improve their work life. We believe professionals are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions.

Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring professionals together, we empower healthcare workers to take control of their careers and their futures.

**Job Summary**

We are seeking a highly skilled Customer Success Manager to join our fully remote team. As a Customer Success Manager, you will work closely with the Director of Customer Success, assisting with the growth and development of our customer-facing team.

**Key Responsibilities**

• Assist in building and structuring the team to handle massive growth while maintaining quality and consistency of service

• Play a vital role in the construction of the foundational elements of Thefairstream's customer success function

• Collaborate closely with Sales, Product, and Onboarding to strengthen service lines and relay trends and feedback

**Requirements**

• 2+ years of experience in customer-facing roles

• Proven track record of success in team management and leadership

• Excellent communication and problem-solving skills